Privacy Policy

Introduction

Welcome to Visaiya. We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare workflow tools, appointment scheduling and confirmation services, patient advocate tools, and other related services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information that healthcare providers share with us in order to provide our services. This may include:

Provider Information: Name, contact information, practice details, and scheduling preferences
Patient Information: Only information that is shared by healthcare providers with patient consent, such as names, contact information, appointment details, and communication preferences
Communication Content: Records of communications made through our platform, including appointment confirmations and patient advocacy interactions

Information Collected Automatically

When you use our services, we may automatically collect certain information, including:

Device Information: Information about the devices you use to access our services, such as IP address, browser type, and operating system
Usage Information: Information about how you use our services, including log data, time spent on pages, and features used
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to enhance your user experience

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Facilitate communication between healthcare providers and patients
Send administrative information, such as confirmation of appointments
Personalize your experience with our services
Respond to your comments, questions, and requests
Develop new products and services
Comply with legal obligations

Data Retention and Storage

Our goal is to keep all data within the healthcare provider's purview. When we do retain information, it is securely encrypted and handled in compliance with applicable regulations. We maintain appropriate administrative, technical, and physical safeguards to protect your information.

Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

With your healthcare provider as necessary to deliver our services
With service providers who perform services on our behalf
If required by law or in response to legal process
In connection with a business transfer, such as a merger or acquisition
With your consent or at your direction

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update: You can review and update certain information by logging into your account or by contacting us
Communication Preferences: You can opt out of receiving promotional communications from us by following the instructions in those communications
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies
Consent Revocation: You can revoke any previously given consent for data processing through the designated form on our website

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: